Vol. 2 No. 05 (2025): Smart City App for Citizen Complaint Management

Abstract

The project titled "Smart City App for Citizen Complaint Management" aims to develop a comprehensive mobile application to streamline and enhance the process of citizen complaint resolution within urban environments. The project focuses on creating a user-friendly interface that enables citizens to easily report issues such as potholes, streetlight outages, and other civic concerns.

Key features of the app include a simple and intuitive complaint submission system, allowing users to provide detailed information about the nature of the problem. The application assigns a unique reference number to each complaint, facilitating efficient tracking and monitoring by municipal authorities.

The project also emphasizes the integration of a centralized dashboard for municipal officials, enabling them to prioritize and manage complaints effectively. The app incorporates automation to categorize and prioritize complaints based on urgency and severity, optimizing resource allocation for timely issue resolution.

Transparency is a key aspect of the Smart City app, with real-time updates and notifications keeping citizens informed about the status and progress of their submitted complaints. Users are encouraged to provide feedback on the resolution process, promoting continuous improvement in municipal services.

By addressing the challenges of citizen complaint management, the project contributes to the development of smarter and more responsive urban environments. The Smart City app aims to foster a collaborative relationship between citizens and municipal authorities, ultimately leading to a more efficient and engaged community.

Index Terms

Smart city, Citizen complaint management, Mobile application, Urban environments, Potholes, Streetlight outages, Civic concerns, User-friendly interface, Complaint submission system, Municipal authorities, Centralized dashboard, Automation, Issue resolution, Transparency, Real-time updates, Notifications, Feedback, Municipal services, Collaborative relationship, Community engagement.